Contract Conditions

These contracting conditions are intended to regulate the provision of commercial services provided on this website.

To buy it is not necessary to register as a user, although you can save your data with a password and thus be able to recover them in future purchases. You will find the option to Save Data on the shipping data page, this option being voluntary.

The purchase can only be made in Spanish, not admitting another language. The data that appears on the web correspond to products that have ever been in our store or have been sold to a customer. All the information we have is provided about them, as the page is constantly updated.

You. You can choose any of our products that you want to purchase. Once you have selected all the items you want to buy, you must place the order, entering the shipping data that will refer to the address where the purchase will be sent. In addition, you can request that your invoice be sent in electronic format and save data for a future purchase.
From that moment on, any of the items found in our shopping cart can be sent to the shopping cart. database. Later you will access a form with all the information about the shipping and payment options.

If you wish to receive the invoice in paper format, you can send a request via email, identifying the user and the order to the address info@imosver.com.

Once the purchase is formalized, an electronic document will be generated that will be filed by Imosver.com, not being accessible. Later you will receive an acknowledgment of receipt within 24 hours after the formalization, where the details of your purchase are specified.

Any error in the introduction of your data can be corrected through the email address info@imosver.com

The prices indicated on our website include VAT (Value Added Tax). In the orders made from countries not belonging to the European Community, they will be exempt from VAT, but may be affected by customs duties and taxes of each country, which must be faced by the final recipient.

Any tax that the shipment may generate to make the delivery will be borne by the recipient.

Unless indicated otherwise, the offers will be valid until 12/31/2021.

You. You can check the amount of the shipping costs here . You can also meet them during the purchase process, before formalizing it.

The client agrees to enable the delivery of the requested order by providing a delivery address where the order can be delivered within the normal hours for the delivery of goods, which is Monday through Friday from 10 am to 1:30 pm and from 16 hours to 19 hours. In case of breach by the client of this obligation, Imosver.com will not have any responsibility for the delay or impossibility of delivery of the order requested by the client.

The products offered at www.imosver.com show their online availability as well as a time range in the delivery time for the national territory, which for the items we have in stock will always be between 24 hours and 96 hours. Regarding the products in which "available soon. Make your Reservation" appears, the intervention of Imosver.com will be limited to channeling the request for reservation of the applicant to the distributor and, if confirmed by the distributor, the existence of the requested product, Imosver.com will notify the applicant so that he can start the process of acquiring said product through this web portal, under the established terms and conditions.

The delivery time refers to working days from Monday to Friday. In the event that there is a shortage of stock or specific unavailability of an item, imosver.com will contact the customer to inform him immediately and give him one of the following options:

• A new delivery time.
• substitution for a product with similar or superior characteristics.
• Refund of the purchase amount.

In the event that the delivery time does not meet our quality standards, imosver.com reserves the right to cancel the order at no cost to the customer.

The delivery time outside of Spain will depend, in addition to the above, on the vicissitudes of the country of destination (and will be between 3 and 8 days for items in stock).

At imosver we strive to offer the information of our products in the most truthful way and without typographical or photographic errors. If at any time an error is detected, whether it is typographical in the data supplied or that the image does not correspond to the product, it will be corrected immediately.

Imosver understands the given product description as binding, according to current legal regulations. All the contractual information present in www.imosver.com is displayed, in Spanish (Castilian), and communication with customers and users, as well as the formalization of the contract, will be carried out in that language.

Payment can be made in two ways:

All items sold by imosver.com have a two-year warranty from the date of delivery.

In case of defective items, imosver.com will proceed as appropriate, to repair, replace, lower the price or terminate the contract, steps that will be free for the customer.

The consumer and user must inform us of the lack of conformity within two months of becoming aware of it.

Orders can be canceled free of charge until the moment the shipment becomes effective. If we receive notice of cancellation once the package is shipped, we will consider it a return.

If you decide to exercise your right of withdrawal, you must complete the corresponding withdrawal form , indicating in number ; mere order, and sending the product through the same channel that received it and in perfect condition. Returns can be made up to 14 calendar days from receipt of the product, as long as they have not been opened or used. This will not be applicable to the sale of articles that can be reproduced or copied immediately or that due to their nature, cannot be returned, among which are ebooks and print-on-demand books (printed books specifically at the customer's request).

Naturally, those returns that are derived from our error or from some defect of the product served are excluded from this assumption. In this case, imosver undertakes to exchange the defective product for another and will bear the return and shipping costs. If the change cannot be made, the amount will be refunded.

The refund of the amount will be made before 14 calendar days after the date on which the product is received at our facilities.

Any complaint or claim related to the product marketed through the portal, www.imosver.com may be directed to:

SERLOGAL 2.0, SL.
Address: Poligono Industrial A Reigosa, Parcela 47 36827 Ponte Caldelas (PONTEVEDRA)
Email: info@imosver.com

You must provide us with your full name, ID, email and contact telephone number, as well as a description of the facts causing the complaint or claim. Once your complaint or suggestion has been received, within 48 hours our customer service department will send you a confirmation email indicating the incident number. Our staff will contact you through the email or phone you provide us in order to solve the incident.

The data that appears on the web correspond to products that have ever been in our store or have been sold to a customer. All the information that we have at all times is provided about them, as the page is constantly updated.

All content published on the web and especially the designs, texts, graphics, logos, icons, buttons, as well as trade names, trademarks or industrial drawings and any other signs susceptible of industrial and commercial use are subject to rights of intellectual and industrial property of Imosver.com or of third party owners thereof. In no case will it be understood that any license is granted or that a waiver, transmission, total or partial transfer of said rights is made, nor is any right or expectation of right conferred, and especially, of alteration, exploitation, reproduction, distribution or public communication about said contents without the express prior authorization of imosver.com or by the legitimate owners of industrial or intellectual property.

In general, the user undertakes to always act in accordance with the law, good customs and the requirements of good faith, using due diligence, and refraining from using the website in any way that may prevent, damage or deteriorate the normal operation of the same, the goods or rights of SERLOGAL 2.0, SL., its suppliers, the rest of the users or in general of any third party.

Specifically, and without implying any restriction on the obligation assumed by the user in general in accordance with the previous section, the user agrees to:

a) In case of registering, to provide truthful information about the data requested in the user registration form or when placing the order, and to keep them updated.

b) Not to introduce, store or disseminate on or from the website, any information or material that is defamatory, libelous, obscene, threatening, xenophobic, incites violence to discrimination based on race, sex , ideology, religion or that in any way violates morality, public order, fundamental rights, public freedoms, honor, privacy or the image of third parties and in general current regulations.

c) Not to introduce, store or disseminate through the store any program, data, virus, code, or any other electronic or physical device that is likely to cause damage to the website, in any of the services, or in any of the equipment, systems or networks of Imosver.com of any other user, of the providers of Imosver.com or in general of any third party.

d) Diligently save your own "username" and "password" or that is provided by Imosver.com, assuming responsibility for damages that may arise from improper use of the themselves.

e) Not to carry out advertising or commercial exploitation activities through the website, and not to use its contents and information to send advertising, or to send messages for any other commercial purpose, or to collect or store personal data of third parties.

f) Not to use false identities, or impersonate others in the use of the website or in the use of any of its services, including the use, where appropriate, of passwords or access codes of third parties or in any other way.

g) Not to destroy, alter, use for your own use, disable or damage the data, information, programs or electronic documents of Imosver.com, its suppliers or third parties.

h) Not to introduce, store or disseminate through the store any content that infringes intellectual property rights, industrial or business secrets of third parties, nor in general any content of which it will not display, in accordance with the law, the right to make it available to third parties.

The products presented on our website are in accordance with Spanish legislation. The responsibility of Imosver.com cannot be invoked in the case of products that do not comply with the legislation of the countries to which they may have been sent based on the customer's order. It is therefore up to customers outside of Spain to verify the possibility of importing or using the products that they request from us.

Imosver.com does not control, in general, the use that users make of the website, so it does not guarantee that users use the website in accordance with the law, these General Conditions, morality and generally accepted good customs and public order, nor do they do so diligently and prudently.

These General Conditions are governed by Spanish law.

We also remind you that you can access the online dispute resolution platform of the European Union by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.