- Manuels scolaires
- Express Series: English for Customer Care
- Manuels scolaires
- Express Series: English for Customer Care
Anglais
Synopsis Express Series: English for Customer Care
English for Customer Care is suitable for people who have direct contact with customers in a variety of contexts, including hotels, banks, helpdesks and call centres. Students learn the language skills, professional techniques, and specific strategies they need to communicate successfully in English with customers. Each unit of English for Customer Care addresses the different forms of customer contact, such as face to face meetings, telephone calls, and written communication. The final unit presents the skills needed to solve problems and deal with customer complaints effectively.
EAN
9780194579063
Éditeur
Année d'édition
2007
Pages
80
Langue
Anglais
Collection
INT.EXPRESS SERIES
Hauteur
300
Largeur
200