- Manuais escolares
- Express Series: English for Customer Care
- Manuais escolares
- Express Series: English for Customer Care
Inglês
Sinopse Express Series: English for Customer Care
English for Customer Care is suitable for people who have direct contact with customers in a variety of contexts, including hotels, banks, helpdesks and call centres. Students learn the language skills, professional techniques, and specific strategies they need to communicate successfully in English with customers. Each unit of English for Customer Care addresses the different forms of customer contact, such as face to face meetings, telephone calls, and written communication. The final unit presents the skills needed to solve problems and deal with customer complaints effectively.
EAN
9780194579063
Editora
Ano de edição
2007
Páginas
80
Idioma
Inglês
Coleção
INT.EXPRESS SERIES
Altura
300
Largura
200