How to Buy

My first purchase

Buying at imosver is very simple: you just have to choose an item, add it to the basket by clicking the buy button and place the order, indicating the payment method you prefer and the delivery address. We can go into more detail in the following points:

Searching for a product

To find an item you can use our quick search located at the top of the page; in that case, it will search by default across all the items in our database. You can also use the advanced search for those cases where you want to filter the search results. In any case, the search result will show you the items and their availability.

If you're not looking for a specific product, we can advise you using the navigation menus located in the top left of the page. Through these menus you'll reach product groupings, and you'll be able to filter them by different criteria such as price, brand, features, …

You can expand the information of the product you're interested in by clicking on its name or its image; this way you reach the item's page, where you'll find greater detail about its features, ratings from other people, accessories, related items, …

e-books

If you need information or technical assistance with your e-book downloads, please use the following link.

My basket

Every time you click the "Buy" button on an item's page, it will be added to your Shopping Basket. You can always go to "View Basket" to remove an item you're not interested in, change the quantity of each item, see the order amount and find out the shipping costs. (These are calculated based on the order amount, the number of items and the destination.) At this point you can "Place the order", if you've already included all the items you were looking for, or keep adding items.

Placing the order

Once you've added all the items you need to your Basket, you can place the order. To do so, you must choose the payment method that suits you best from the drop-down menu and identify yourself (if you haven't done so before) as a website user. Here you'll see the registration details we have on record, which you should check in case they have changed since the last time you visited our website. If you confirm that the details are correct, we start the process to ship your order.

At that moment we'll send you an email confirming the purchase, and you'll be able to stay informed of its status at all times until you receive it at the indicated address.

We invite you to register on our website so we can fill in your details in the future and make the process much more convenient for you.

Delivery and billing address

During the purchase process you can give us your details in "billing details", which is where we'll send the invoice (if you need it), and different "shipping details", such as the place where you're on holiday, or even the details of another person who will receive the order. That way, if you tell us, we'll wrap your order in gift paper and send it to whoever you say. (Don't worry, the recipient of the box will not receive the invoice.)

It's very important that you give us a phone number so we can contact you in case any problem arises during the delivery of your order.

Shipping costs

We understand that when you place an order on our website you want to have it at home as soon as possible, so we only work with the best express transport agencies, those that guarantee delivery within 24/48 hours in Spain/Portugal and within 2/4 days in most other countries. And all this at very competitive prices, which is why the only shipping system we offer is the express service. You can find out more about our rates here.

Imosver.com ships abroad. Purchases made by residents of countries belonging to the European Union will be subject to VAT. For purchases destined for countries not belonging to the European Economic Community, Imosver.com will not be responsible for each country's own taxes, tariffs or clearance charges.

When will I receive my order.

At all times we show the availability of the items in our warehouses; if we have them, we can meet the normal delivery times depending on the destination.

1/2 days mainland Spain.

2/3 days for the islands.

For international shipments it will depend on each country, and will be around 3 to 8 days for items in stock.

Within "Your account" you have access to the history of your orders, and we indicate the status they are in; we include a link to the transport agency that will deliver your order, so you can see exactly where your order is.

I haven't received my order

The first thing you should do is check within "Your account" the status your order is in; the link to the transport agency will tell you where your order is. They may have tried to deliver the goods and you weren't at home…, in which case you must coordinate a delivery date with the transport agency.

In any case, if several days pass beyond the expected delivery time, you can contact us at 986 76 10 53.