- Libros de texto
- Express Series: English for Customer Care
- Libros de texto
- Express Series: English for Customer Care
Inglés
Sinopse Express Series: English for Customer Care
English for Customer Care is suitable for people who have direct contact with customers in a variety of contexts, including hotels, banks, helpdesks and call centres. Students learn the language skills, professional techniques, and specific strategies they need to communicate successfully in English with customers. Each unit of English for Customer Care addresses the different forms of customer contact, such as face to face meetings, telephone calls, and written communication. The final unit presents the skills needed to solve problems and deal with customer complaints effectively.
EAN
9780194579063
Editorial
Ano de edición
2007
Páxinas
80
Idioma
Inglés
Colección
INT.EXPRESS SERIES
Alto
300
Ancho
200